Important Notice: By using the 77aec website or app, you are considered to have accepted this Privacy Policy. This Policy should be read alongside our
Terms & Conditionsshould be read in conjunction with.
Introduction & Scope
As an online betting platform, 77aec fully recognizes that our users entrust us with their personal information. Protecting that trust is our foremost responsibility. This Privacy Policy ("Policy") explains how 77aec collects your information, why we collect it, and how we keep it secure.
This Privacy Policy applies to:
- For users of the 77aec website (77aec.bet).
- For 77aec mobile app users.
- Any individual who has registered or attempted to register on 77aec.
- Anyone who has contacted our customer support.
77aec's privacy policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. If you disagree with any part of this policy, please stop using the platform and contact us.
What Information We Collect
77aec collects various types of information from different sources. Below is a detailed breakdown of what we collect and under what circumstances.
Information You Provide Directly
- Registration Details: Full name, date of birth, email address, mobile number, and home address.
- Identity Verification Documents: Copy of national ID, passport, or driving licence (as part of the KYC process).
- Financial Information: Payment method details and transaction history (full card numbers are not stored).
- Contact Information: Information provided via support tickets, live chat, and email.
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and screen resolution.
- Usage Data: Pages visited, betting activity, and login and logout times.
- Location Information: Approximate location (based on IP address) — to block access from restricted regions.
- Cookies & Tracking: Session cookies, performance cookies, and preference cookies.
| Data Type |
Reason for Collection |
Retention Period |
| Identity Information |
Registration & KYC |
5 years after account closure |
| Financial Transactions |
Payment Processing |
7 years (legal requirement) |
| Betting History |
Service Improvement |
3 years after account closure |
| Device & IP Information |
Security Monitoring |
12 months |
| Cookie Data |
Session Management |
End of session or 30 days |
How Your Information Is Used
77aec uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unauthorized activities.
- Account Management: Creating and maintaining your account, verifying logins, and keeping your account secure.
- Service Delivery: Keeping betting features, Live Casino, Sports Betting, and other gaming services running smoothly.
- Financial Transactions: Processing deposits and withdrawals, preventing fraud, and complying with Anti-Money Laundering (AML) regulations.
- Customer Support: Responding to your complaints or queries and resolving any issues.
- Service Improvement: Analyzing user behavior to make the platform more intuitive and user-friendly.
- Legal Obligations: Fulfilling lawful requests from licensing authorities and law enforcement agencies.
- Promotional Communications: Sending bonus offers and new feature updates (only with your consent).
- Responsible Gaming: Detecting excessive betting patterns and alerting the user.
Commitment to Transparency: 77aec uses your information only for the purposes stated above. If we ever need to use it for a new purpose, we will update this Privacy Policy and notify you accordingly.
Data Sharing & Third Parties
77aec does not sell your information to any third party. However, in certain specific circumstances, we may share limited information with trusted partners.
Who We Share Data With
- Payment Processors: To process deposits and withdrawals, Mobile Pay, Nagad, and other payment service providers receive only transaction-related information.
- KYC Verification Services: Certain third-party services may be used for identity verification, all of which adhere to the same standard of privacy protection.
- Law Enforcement: We are required to provide information when ordered to do so by law or legal necessity.
- Technical Service Providers: Server hosting, cybersecurity, and analytics providers receive only limited data strictly for contracted purposes.
When Your Information Is Not Shared
- Your personal information is never sold or rented to advertisers or marketing agencies.
- No data is shared with competing platforms or unauthorized third parties.
- Your data is never shared with any new party without your explicit consent.
Important: If 77aec is acquired or merged for any reason, your information may transfer to the new ownership. In that case, we will notify you in advance by email.
Cookie Policy
77aec uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored in your browser.
Cookies We Use
- Essential Cookies: These cookies are essential for maintaining your login session and keeping the platform running. They cannot be disabled.
- Performance Cookies: Used to track page loading speed and detect errors. All data is anonymised.
- Functionality Cookies: Remembers your language preference, theme, and other settings.
- Analytics Cookies: Collects analytics data to understand user behavior. No personal identity is included.
Cookie Controls
You can disable non-essential cookies through your browser settings. Note that doing so may affect the functionality of certain features on the platform.
Data Retention & Deletion
77aec retains your information only for as long as necessary. When determining retention periods, we consider the following:
- How long the information is needed to provide the service.
- Legal or regulatory obligations.
- Potential need for dispute resolution.
After your account is closed, financial transaction records may be retained for up to 7 years for legal reasons. Other personal data is generally deleted within 3 to 5 years.
Right to Request Deletion: If you request deletion of your information, we will action it as soon as possible after fulfilling any legal obligations. To submit a request,
support@77aec.betto send us an email.
Your Data Rights
Every registered user on 77aec has the following rights over their own data. We respect these rights and are committed to helping you exercise them.
- Right to Access: You can find out exactly what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request that your information be deleted under certain circumstances.
- Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
- Right to Portability: You may request a copy of your information in a structured, readable format.
- Right to Object: You can object to your data being used for specific purposes.
- Right to Withdraw Marketing Consent: You can opt out of promotional emails or messages at any time.
To exercise this right, please support@77aec.bet. We typically respond within 30 days.
Protection of Minors' Data
77aec strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
- Age verification is carried out at the time of registration.
- Age is verified through KYC if there is any doubt.
- Any account identified as belonging to a minor will be terminated immediately.
- Any minor's data that has been collected will be deleted as quickly as possible.
For Parents & Guardians: If you discover that your child has created an account on 77aec, please
support@77aec.betto get in touch. We'll take prompt action.
Security Measures
77aec uses industry-leading technology to protect your data. Our security framework operates across multiple layers.
- Transmission Security: All data transfers are encrypted using the TLS 1.3 protocol.
- Storage Security: Stored data is protected with AES-256 encryption.
- Access Control: Only authorised staff can access specific information.
- Two-Factor Authentication (2FA): Suspicious login attempts trigger additional verification steps.
- Regular Security Audits: Third-party cybersecurity experts conduct regular audits.
- Data Backup: Regular encrypted backups are maintained to ensure your data is never lost.
- Incident Response: In the event of a security incident, affected users will be notified within 72 hours.
Your Role Matters Too: Use a strong password, never share your login credentials with anyone, and contact us immediately if you notice any suspicious activity.
Privacy Policy Updates
77aec reserves the right to update this Privacy Policy as needed. When significant changes are made, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A clear notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of the page will be revised accordingly.
Continuing to use the platform after any changes have been made will be considered your acceptance of the updated policy. If you do not agree with the new policy, please contact us to close your account.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.
- Email: support@77aec.bet
- Response Time: Typically within 24–48 hours.
- Rights-Related Requests: Resolved within a maximum of 30 business days.
Your privacy is not just a policy to us — it is the foundation of our business. Thank you sincerely for trusting 77aec.